Frequently Asked Questions

Frequently Asked Questions – Somatouch

We’ve compiled some of the most common questions our customers ask. If you don’t find your answer here, please contact us at support@somatouch.shop.

Orders & Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Can I change or cancel my order?
A: If your order has not yet shipped, please email us within 12 hours of purchase and we’ll do our best to accommodate your request.

Shipping

Q: How long does shipping take?

  • USA: 3–7 business days

  • UK & Ireland: 5–9 business days

  • Australia & New Zealand: 7–12 business days

Q: How much does shipping cost?

  • Standard Shipping: FREE

  • Express Shipping: $2 flat rate

Q: Will I get tracking information?
A: Yes! Once your order ships, you’ll receive an email with your tracking number.

Returns & Refunds

Q: What is your return policy?
A: You have 30 days from delivery to request a return. Our policy is simple and hassle-free — if you’re not satisfied, we’ll make it right.

Q: How do I request a return?
A: Simply email support@somatouch.shop with your order number and reason for return.

Customer Support

Q: How do I contact Somatouch?
A: Email us anytime at support@somatouch.shop — we reply within 24 hours, 7 days a week.